IT Support Engineer, Auckland
We admire passionate and dedicated professionals who excel at building strong relationships with key clients and stakeholders, as this is a core part of our business and has led us to where we are today! Our projects range from education, residential, commercial and healthcare so previous experience in this line will be highly regarded.
What’s life like at Southbase Construction:
At Southbase Construction, you will be surrounded by knowledgeable professionals who support each other and have a laugh along the way, who treat the project as their own, with a determination to deliver and exceed client’s expectations. We are proud of the culture we have created and look to continue to bring in the very best to be part of our story. We invest in our people with genuine leadership and development opportunities available and competitive salaries available.
About the role:
Handle 1st line issue management from end users supporting cloud applications, maintaining, and deploying laptops, asset management, printers, network and phone issues.
Provide support to users during normal business hours to Windows, iOS and Android operating systems as well as Network Printers.
The IT Support Engineer is required to have good knowledge about the company processes, the IT processes as based on ITIL (Information Technology Infrastructure Library), and the Southbase IT service manual. The successful applicant will work closely with all employees of Southbase.
Key Skills/Competencies:
- Customer Service Orientation: Deliver exceptional support to both internal and external customers, ensuring a positive user experience. Prior experience in a customer-facing role is required.
- Proactive and Initiative: Demonstrates a proactive approach to identifying and resolving issues, taking the initiative to improve processes and systems.
- Technical Proficiency: Strong knowledge of IT processes, including ITIL, and the ability to configure, install, and support various IT devices and software.
- Problem-Solving Skills: Capable of conducting root cause analysis and providing effective solutions to technical problems.
- Attention to Detail: Maintains accurate records and documentation, ensuring the security and efficiency of IT systems.
- The role will primarily be based in Parnell, Auckland with occasional travel to Auckland-based project sites. (there will not be the option to work from home).
You will have:
- At least 2 years experience in a customer-facing similar role is essential
- IT-related diploma or degree, or any industry-relevant qualifications
- Full New Zealand drivers licence and the rights to live and work in New Zealand.
Skills & Experience
